Members

Frequently Asked Questions

Call us at 1-844-427-2671 for help. We can send you a copy of the Provider Directory or you can view it online.

The Provider Directory lists:

  • Names of PCPs, Specialists, Hospitals and Ancillary providers (such as drug stores, medical suppliers, home health care)
  • Addresses
  • Language spoken
  • Phone numbers
  • Any hospital affiliation
  • Days and hours open

You can go to the Provider Directory or call Trusted's Member Services to obtain the following information on participating providers:

  • Name, address, telephone numbers
  • Professional qualifications
  • Specialty
  • Medical school attended
  • Residency completion
  • Board certification status
You may see an OB/GYN for annual well-woman examinations and routine OB/GYN care without a referral from their PCP.
Call us at 1-844-427-2671. Remember: Your assignment to a new PCP will be effective on the first day of the following month if requested by the 15th of the current month.
  • You should verify the effective date of change with us when you request the change
  • While the change is being made, you should continue to see your current PCP
Call us at 1-844-427-2671. Remember: Your assignment to a new PCP will be effective on the first day of the following month if requested by the 15th of the current month.
  • You should verify the effective date of change with us when you request the change
  • While the change is being made, you should continue to see your current PCP
  • Call your PCP's office during regular business hours to set up an appointment
  • Tell them you are a Trusted HP - Michigan member
  • Tell them why you need to see your PCP
  • Call your PCP early in the morning for an appointment for same day
  • Have your mihealth and Trusted HP - Michigan ID card available when you call your PCP
  • Leave a message if you reach their answering machine
  • While the change is being made, you should continue to see your current PCP
Ask your PCP for a referral. Your PCP will give it to the specialist.

You can go to the Provider Directory or call Trusted's Member Services to obtain the following information on participating providers:

  • Name, address, telephone numbers
  • Professional qualifications
  • Specialty
  • Medical school attended
  • Residency completion
  • Board certification status
Please remember:
  • You must need the medical care
  • Your PCP must approve your visit to a specialist or other provider
  • You must have a referral from your PCP
  • A referral from your PCP is also necessary for all follow-up care after emergency treatment
  • Your PCP will arrange for a second opinion if it is needed
If you have a medical emergency and are outside Macomb, Wayne, or Oakland Counties:
  • You may go to the nearest hospital. No referral or prior authorization is needed for emergencies
  • Call your PCP to obtain an authorization for all other out of area medical care needs
  • If you cannot get in touch with your PCP, call Trusted HP - Michigan at 1-844-427-2671
  • Routine care obtained outside of the Trusted's service area (Macomb, Wayne, or Oakland counties) may not be covered
If you have an emergency that is so serious or life threatening that delay might cause death or permanent harm:
  • Go to the nearest emergency room or call 9-1-1
  • You do not have to call us or your PCP
  • Call 9-1-1 if you have a true medical emergency
  • If you need non-emergency transportation such as a ride to get to your doctor's appointment, please call us at 1-844-427-2671. We will need to ask you some questions and time to schedule your ride
Call us at 1-844-427-2671 if you:
  • Have any questions about your drug coverage
  • Need to know the Pharmacy nearest to you
  • Want a copy of the Drug List (formulary) or Provider Directory
Visit any of the locations in the Provider Directory to get your vision services and check-ups

Call us at 1-844-427-2671. We cover routine eye tests, lenses and frames. You can visit any of the locations in the Provider Directory to get your vision services and check-ups

Talk to your PCP or call us at 1-844-427-2671. We cover up to 20 visits per year for outpatient mental health services

Go to the nearest emergency room if you have a mental health emergency

Call your PCP right away and have a pregnancy test

When you are sure you are going to have a baby:

  • Your PCP can help you choose a maternity care provider
  • It is important for the health of your baby to see your maternity care provider as early as possible. Don't delay!
Call your DHS caseworker to enroll your newborn baby in the Medicaid program. You can also enroll your baby in your Trusted HP - Michigan .

You will get a new ID card for your baby.

Report the changes by calling us at 1-844-427-2671

Changes in your family size must be report to Trusted HP - Michigan and also be reported to DHS

Call us at 1-844-427-2671 or file a complaint directly with the State of Michigan within 90 days of denial, reduction or termination of a service.
If you have any information about fraud and abuse or think that someone may have used your I.D. card, please contact Trusted HP - Michigan . You can report fraud and abuse without giving your name by calling our Compliance Hotline at 1-866-832-5469. All calls are private. Or you can call the State of Michigan at 1-855-MI-FRAUD (643-7283) or send a letter to Office of Health Services Inspector General, PO Box 30062, Lansing, MI 48909-7562. You can also use the Online Complaint Form at: michigan.gov/fraud
If you want a family member or friend to ask Trusted HP - Michigan for your personal health information, you must give us written permission.
Call us immediately at 1-844-427-2671
Need help or have questions (diabetes, to quit smoking, asthma)? Call us at 1-844-427-2671 and we will provide help.
Do not ignore a bill or throw it away. If you get a bill, you should send it to Trusted HP - Michigan right away. Include a short note which includes the member's name, ID number and phone number as we may need to reach out for questions. Send a copy of the bill to Trusted HP - Michigan, Inc at P.O. Box 441970, Detroit, MI 48244-1970.

Sometimes Trusted will reject payment for a bill if the service was not approved or covered. If this happens and you disagree with the rejection, call Member Services at (844)-427-2671.

If you need After-Hours care:
  • Call your provider as they may have an after-hours service or nurse on call to assist you. They can refer you to a provider who is open, an urgent care, set up an appointment for you in the morning or refer you to an Emergency Room
  • Go to an Urgent Care if you are having issues finding one you can call Trusted's Member Services (844-427-2671) and they can assist
  • Call Trusted's Member Services (844-427-2671) for assistance in locating after hours care
New technology: Trusted wants to make sure that you have access to high quality healthcare and new health technologies. Trusted works with the State and Federal governments, and providers to research this. If you have any questions or concerns on what new technologies are covered, please contact Trusted as 1-844-427-2671

Medicaid Benefits: The Medicaid Benefits that are covered are listed in your Trusted HP - Michigan Handbook. If you have any questions, concerns, or do not have the Handbook available, please contact Trusted at 1-844-427-2671

Healthy Michigan Benefits: The Healthy Michigan Benefits and Copay structure are located in your Trusted HP - Michigan Handbook. If you have any questions, concerns, or do not have the Handbook available, please contact Trusted at 1-844-427-2671

About Us

Welcome to Trusted HP - Michigan! We look forward to helping you and your family stay healthy. We want you to have access to the care that you need at the right time and in the right place.

Contact Info

Trusted HP - Michigan

PO Box 441970
Detroit, MI 48244-1970

844-427-2671
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